Email Sending Issues (In Progress)
  • Priority - Critical
  • Affecting System - Email Server
  • After recent security changes to cPanel, some customers are reporting issues with sending emails through their mail programs (i.e. Outlook, Outlook Express, Windows Mail, and others). Receiving mail is fine, but sending either throws and error or just sits in an "Out Box".

    Well the fix is easy; your outgoing mail server port needs to be changed. Current outgoing ports used are: 25, 26, 465, 587 and 2525.
    So, there are two ways you can fix this.

    First way, you do what is called a Telnet to your domain name and a port number. You do a Telnet from the "Command Prompt" (black screen) on your PC. Go to "RUN and type in CMD then press enter. That will open the CP screen. Now type on the CP screen "Telnet ##" (exchange "" with your actual domain name and "##" with the port number you are testing.
    If that returns an error, or just does nothing make not of it and do another Telnet to another port.
    If you can connect you will get a "banner" starting with a code "220" on each line. It will read like the banner below: ESMTP Exim 4.89_1 #1 Sat, 20 Jan 2018 20:51:58 -0500
    220-We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail.

    That port will work for you! While you are doing the telnet test all the mail ports and make notes on which fail or pass then you can use that information should you need it in the future.

    Second way, less complicated, less information to use. In our second method of testing we simply edit the properties on the email account having issue, changing from the outgoing server port that is not working to the next one on the list above, once you get a port that sends you a banner with a 220 code as also shown above you too also now have a port that works.

    IF YOU CAN NOT FIND A GOOD PORT - your IP may be blocked! go to and get your IP, write it down, now go to your USWDH client area and login. Once logged in go to the menu and use the drop-down under "Support" and select "UN-Lock My IP". That will return a listing of your domains being hosted, find the domain(s) in question and click on the hosting plan and wait for the response if you are blocked or not. If you are blocked simply un-block the IP and try to find a working port now. through either method above.

    If you are still having an issue, send us a support ticked and we will be glad to assist you.



  • Date - 01/20/2018 19:08
  • Last Updated - 01/20/2018 19:08
URGENT - Meltdown and Spectre Vulnerabilities (Scheduled)
  • Priority - Critical
  • Affecting Server -
  • As part of our commitment to provide a premier hosting service, we have scheduled the following server security maintenance affecting Please read the details below carefully:

    Maintenance type:
    Security - Vulnerability Patch

    Reason for Maintenance:
    Recent critical vulnerabilities were recently exposed affecting all operating systems industry-wide. More information on these vulnerabilities can be found at the following location:

    Action to be taken:
    These vulnerabilities require patch installations in order to secure servers and PCs. Our team is installing the necessary patches on your server. This process will require a reboot once completed, which will be the only instance of downtime. Unfortunately due to the nature of these vulnerabilities, firmware updates and additional reboots may be required as well.

    Clients affected:
    All clients on

    Time of Maintenance:
    START - January 18th @ 8:00PM EST
    FINISH - January 19th @ 8:00AM EST

    Estimated amount of downtime:
    We understand the importance of keeping your sites and services online, and our team will be working as quickly as possible to complete this task. As of now, our system administrators expect no more than 45-60 minutes of service unavailability during the maintenance window.

    Thank You,


    Security and Abuse Team

  • Date - 01/18/2018 18:00 - 01/19/2018 08:00
  • Last Updated - 01/17/2018 12:45

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