As part of our commitment to provide the best possible infrastructure for your services, we're sending you this notice to inform you of some upcoming network maintenance in our Data Center. Please read the following details carefully:

Maintenance type:

In order to provide a more reliable and stable connection moving forward, our team will be replacing a line card in one of our core network routers.

Maintenance Window:

Eastern Time                                                                                                     
   (9-27-2018 @ 8:00PM CDT)  --Start - 9-27-2018 @ 10:00PM EDT

Finish - 9-28-2018 @ 2:00AM EDT   (9-28-2018 @ Midnight CDT)   --    (9-27-2018 @ 11:00PM PDT)

Central Time
(9-27-2018 @ 8:00PM CDT)
(9-28-2018 @ Midnight CDT)

Pacific Time
(9-27-2018 @ 7:00PM PDT
(9-27-2018 @ 11:00PM PDT


Data Center:

Affected Clients:
All clients with services in our Main Data Center.

Estimated Downtime:
We have engineered the network to be redundant in many layers and it is this redundancy which allows us to perform these procedures without any anticipated downtime, but as a precaution from any unintended side effects, we are bringing this maintenance to your attention. No downtime is expected, but if any does occur, our team will be doing their very best to mitigate the effects on our clients. Clients may experience intermittent connectivity, latency, or packet loss for 45 minutes during this procedure.

Thank you for taking the time to review this maintenance notice. If you do have any questions or concerns about this procedure and how you may be affected, please don't hesitate to contact our support team for more details.

Tuesday, September 25, 2018

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